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Patient Contact - Getting The Most From Patient Communications

Date: Thursday 16th May

Time: 11:00 AM – 12:00 PM

Location: Microsoft Teams

This webinar is free to attend for NHS staff


Who should attend?

NHS staff who are interested in maximising the value obtained from patient communications.


What will you gain?

An understanding of how to utilise patient communications to meet the NHSE validation guidance, to identify RTT patients who no longer need their appointment, and to gain insights into patient prioritisation, PIFU, and discharge through patient communications.



Meet the NHSE Validation Guidance:

  • ​How to cost-effectively and pragmatically adhere to the 12, 26, and 52-week validation mandate


Identify RTT patients who no longer need their appointment

  • How to identify RTT patients who no longer have a requirement for the Trusts care

Support prioritisation, PIFU, and discharge of Non-RTT (follow-up) patients

  • How to determine patients appropriate for PIFU and discharge by capturing the patient's current status


Derek Hammond-Pears, Head of Information and Quality, Source Group

Derek joined the NHS in 2004 at Nottingham University Hospitals NHS Trust.  After several roles in Information and Audit he become a Senior Information Analyst in 2009 within the newly formed ‘Referral-to-Treatment Team’ where he developed the Trust’s suite of RTT reporting as well as leading its data through a wholescale PAS migration.


In 2016, as Elective Performance Manager, he was responsible for delivering across all of Electives as well as being Trust Lead for RTT. Then, after managing a complicated site-merger programme, he became Elective & Cancer Performance Manager in 2019. As well as overseeing a full refresh of Cancer reporting (as he had previously done for RTT), he also became the Trust Lead for Performance in Annual Planning.


Chris Brydon, Commercial Director, Source Group

Chris has more than a decade of experience working for organisations that support the NHS.  During his 7 years at Source Group, he has been integral in the advancement of our solutions and ensuring they are tailored to meet the client needs. Chris has account managed more than 75 validation projects, including multiple NHSEI commissioned national programmes.


About Source Group

Source Group are leaders in NHS data validation. With a 26 year history supporting the NHS, and 15 years with a strong focus on validation support. Source Group have provided validation to more than 102 Trusts, have validated 3.6 million pathways, have delivered 3 NHSEI national validation programmes, provided RTT training to more than 70 Trusts and have delivered validation projects using more than 21 EPR/PAS systems.

Over 250 NHS staff attended our last webinar, so we hope you can join us and hundreds of other NHS staff.

Register your attendance below and we will send you an email confirming your registration and the joining details.

Registration - Patient Contact - Getting The Most From Patient Communications

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We will be in touch shortly with your joining instructions.

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