PATIENT CONTACT PLATFORM
FREE CLINICAL CAPACITY, PREVENT APPOINTMENTS OF NO OR LIMITED CLINICAL VALUE, AND SUPPORT EFFECTIVE DISCHARGE, PRIORITISATION AND PIFU OF PATIENTS WITH SOURCE GROUP'S INNOVATIVE PLATFORM.
Source Group’s Patient Contact solution facilitates communication with the patient to determine their current circumstances. This allows the Trust to determine if an appointment is required, whether the patient needs to be prioritised and whether placing the patient on PIFU is appropriate.
Patient Contact’s automated survey asks the patient a series of pre-determined questions, that can vary in complexity and clinical specificity to achieve the desired goal.
Patient Contact can support the Trust in the following ways:
RTT patients – Identifying patients who no longer require their appointment
Given the length of wait till first appointment and treatment for most services, it can often occur that the patient no longer requires an appointment by the time the Trust is able to offer them one. For example, if their symptoms have resolved since they were referred, or if they have already sought their treatment directly from the private sector. Patient Contact identifies these patients, enables the Trust to remove them from the PTL, and free up clinical resource by preventing an appointment of no or limited clinical value.
Non-RTT (follow-up) patients - Gaining insights into the patient’s current condition
Patient Contact can assist Trusts in gaining an insight into the patient’s condition at the current time. This can assist in determining if a follow-up appointment is required, can support PIFU initiatives, as well as assisting in determining if there are patients appropriate for discharge, or patients who require an appointment urgently.
Meeting the NHSE validation guidance
NHSE currently have a requirement that Trusts must validate each RTT patient at 12, 26, 52 and every 12 weeks thereafter. This guidance can be met rapidly and cost-effectively through Patient Contact, as opposed to the significant cost and time investment of repeatedly clerically validating a large volume of patients.
TYPICAL PATIENT CONTACT RESULTS:
65%
of patients completed
the survey in full
of patients were identified to be likely or possibly suitable for discharge
10%
60%
of patient responses indicated prioritisation or deprioritisation